The LaunchSMS Autoresponder is used to give a company’s customer an indication of whether or not they have contacted the company during their actual hours of operation. When a company’s customer fills out the LaunchSMS Chat Widget they are provided a confirmation that their message was sent successfully. That confirmation…
LaunchSMS provides you with a chat widget that you can customize and embed directly on your website. The LaunchSMS Chat widget allows your customers to send you a message directly from your website. This will give you an overview of how the LaunchSMS Chat Widget is set up. 1. LaunchSMS…
The LaunchSMS API enables seamless integration between your application and the LaunchSMS platform, facilitating efficient communication and review management. This RESTful API allows for the secure exchange of data, empowering businesses to enhance customer interactions and streamline feedback processes. Key Features Sending Messages: Facilitate real-time SMS conversations between your agents…
Effectively managing customer feedback is crucial for maintaining a positive online reputation. LaunchSMS’s Review Routing Settings empower you to direct customer reviews based on their sentiment, ensuring that positive experiences are shared publicly while neutral or negative feedback is addressed privately. Accessing Review Routing Settings Log in to your LaunchSMS…
Enhancing your online reputation is crucial for business growth. By directing satisfied customers to leave reviews on external platforms, you can boost credibility and attract new clients. Follow this step-by-step guide to add external review sites within the LaunchSMS platform. Step 1: Access the External Review Sites Section Log in…
Configuring the Review Form in LaunchSMS allows your company to customize the feedback experience for your customers. This guide will walk you through setting up and managing your Review Form Settings effectively. Accessing Review Form Settings Log in to your LaunchSMS account. Navigate to Admin > Review Settings. Configuring the…
Managing Teams in LaunchSMS is easy. LaunchSMS only has 4 types of Team Member types. Adjusting user roles and permissions in LaunchSMS is easy below are instructions on how to do so. Where to adjust roles for each agent To adjust roles just navigate to Admin > Agents and click…
Once you have your LaunchSMS username (email) and password make your way to the launchsms website: https://go.launchsms.com/, enter in your credentials and you will be logged into your LaunchSMS account.
Billing What’s next?
Before you start using LaunchSMS, you need to have a LaunchSMS account. After that, you can access your Company Profile and fill out your company’s basic information. When you complete the profile steps. It’s important to start your onboarding journey by building the right framework. This way, LaunchSMS helps you…
Your LaunchSMS password is protected using the latest in encryption technology. Please note though that our password encryption is only going to be as strong as the password you create. When creating your LaunchSMS password please try to use Upper/Lowecase letters, numbers and symbols.
Changing your LaunchSMS password is easy. Just click on the forgot password link on the LaunchSMS login screen and follow the directions.
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About this release This release includes many new features including integrations with Facebook, Messenger, and Google Business Profile Review management. Creation of the LaunchSMS API. Last but not least is the introduction of our mobile app! New Review Aggregation Module: LaunchSMS App on Apple iOS and Google Android Facebook Integrations…