About this release This release will cover UI changes to the mobile app on iOS and Android. Updates to CRM Reports module, Messenger UI, and autoresponder. As well as several bug fixes. New Messenger UI Read, Unread and Archived Tabs have been added to the messenger UI for efficient access…
About this release This release will cover several new features, updates, and fixes to the LaunchSMS desktop app. New Desktop UI v2 The desktop app has undergone a major UI overhaul. From top to bottom we’ve improved the main navigation flow as well as the admin settings. Improvements to the…
About this release In this release, we’ll go over the addition of Review Routing, and Marketing v1. We’re also proud to announce review and Google Business Profile integrations with ServiceTitan. New Smart Review Routing Users who are sent a review request will now be sent a link that directs them…
This video goes over how to set up LaunchSMS Conversion Goals in Google Analytics.
This tutorial assumes that you are already using Google Analytics on your website and are familiar with its basic functionality. The LaunchSMS + Google Analytics integration lets you track chat events on your website. This data can be useful to help you measure how LaunchSMS is affecting your website. How…
You are looking at SMS Broadcasts V1 documentation. We have upgraded to Broadcasts V2 and invite you to review the documentation here. A LaunchSMS campaign is a marketing promotion sent via text. Campaigns should only be sent to audiences that have already consented to receive marketing messages from…
Here is an overview of the functionality of the LaunchSMS Messenger. To make sure you know where everything is in LaunchSMS Messenger we put together this map to help you out. 1. Messenger Inbox This left side of the dashboard is where you can see all messages that have come…
The LaunchSMS mobile app takes your customer engagement on the go. Send review requests and communicate with your customers when you are not in the office. Navigating the mobile app is a breeze: The Menu & Settings Screens These areas allow for navigation around the app as well as useful…
LaunchSMS already sends push notifications to users who have the app installed on their iOS and/or Android devices. If companies use the online dashboard they will receive notices on their as well, but if a company has additional employees who would like to receive notifications but not be actual Agents…
This documentation will cover how to setup a Zapier webhook to catch incoming data from other CRM, Dispatch software. Setup the Trigger Choose app & event: Zap Type: Webhooks by Zapier Trigger Event: Catch Hook Click Continue Set up trigger Copy Customer Webhook URL Test trigger Select the request when…
By connecting ServiceTitan to LaunchSMS, you can automatically send review requests to your customers every time new jobs are completed. How to enable this feature? Log into the LaunchSMS admin dashboard and go to “Integrations” and select “ServiceTitan”. You will then need to copy the “ServiceTitan Webhook Address” that is…