• Google Analytics

    • admin

    This tutorial assumes that you are already using Google Analytics on your website and are familiar with its basic functionality. The LaunchSMS + Google Analytics integration lets you track chat events on your website. This data can be useful to help you measure how LaunchSMS is affecting your website. How…

  • Creating Scheduled SMS Campaigns

    • admin

    You are looking at SMS Broadcasts V1 documentation. We have upgraded to Broadcasts V2 and invite you to review the documentation here.     A LaunchSMS campaign is a marketing promotion sent via text. Campaigns should only be sent to audiences that have already consented to receive marketing messages from…

  • Getting to know the Messenger

    • admin

    Here is an overview of the functionality of the LaunchSMS Messenger. To make sure you know where everything is in LaunchSMS Messenger we put together this map to help you out. 1. Messenger Inbox This left side of the dashboard is where you can see all messages that have come…

  • Getting to know the LaunchSMS App

    • admin

    The LaunchSMS mobile app takes your customer engagement on the go. Send review requests and communicate with your customers when you are not in the office. Navigating the mobile app is a breeze: The Menu & Settings Screens These areas allow for navigation around the app as well as useful…

  • How to setup Notifications

    • admin

    LaunchSMS already sends push notifications to users who have the app installed on their iOS and/or Android devices. If companies use the online dashboard they will receive notices on their as well, but if a company has additional employees who would like to receive notifications but not be actual Agents…

  • How to connect LaunchSMS Outgoing Messages to Zapier

    • November 30, 2021
    • admin

    This documentation will cover how to setup a Zapier webhook to catch incoming data from other CRM, Dispatch software. Setup the Trigger Choose app & event:  Zap Type: Webhooks by Zapier Trigger Event: Catch Hook Click Continue Set up trigger Copy Customer Webhook URL Test trigger Select the request when…

  • How to connect ServiceTitan

    • admin

    By connecting ServiceTitan to LaunchSMS, you can automatically send review requests to your customers every time new jobs are completed. How to enable this feature? Log into the LaunchSMS admin dashboard and go to “Integrations” and select “ServiceTitan”. You will then need to copy the “ServiceTitan Webhook Address” that is…

  • How to connect Instagram

    • admin

    With LaunchSMS you can connect different channels to give your company a competitive edge to get more leads and generate additional sales. Now you can give customers the option to text your LaunchSMS number from your Instagram business page. To connect your LaunchSMS phone number to your business’ Instagram, follow…

  • How to connect Facebook Messenger

    • admin

    With LaunchSMS you can connect different channels to give your company a competitive edge to get more leads and generate additional sales. Now you can integrate your Facebook Messenger to LaunchSMS for a seamless integration that sends Facebook Messenger messages directly into LaunchSMS. To connect your Facebook Messenger to LaunchSMS…

  • How to connect Google Business Profile

    • admin

    Overview The Google Business Profile (GBP) integration allows you to connect your Google Business Profile to LaunchSMS. With this integration, you can: Automatically send review requests when a job is marked as complete. View and respond to customer reviews directly from your LaunchSMS dashboard. Post job summaries to your Google…

  • Integration Partners

    • admin

    LaunchSMS is integrating with a growing number of CRMs, Marketing Tools, and Dispatch software. What are integrations? An integration, is the connection of data, applications, APIs, and devices with LaunchSMS to be more efficient, productive, and agile. Why are integrations beneficial? Integrations help to make your data and teams more…

  • How to create SMS Templates

    • admin

    Using Quick SMS Templates in LaunchSMS can save your agents time and promote consistent communication with your customers. It’s very easy to create new SMS templates in LaunchSMS. In the settings page navigate to Messenger > SMS Templates in the menu. Once there, select “Add SMS template” in the upper…

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