Customize the question and reasons shown when a contact clicks any LaunchSMS unsubscribe link. Accessible under Company → Unsubscribe Survey (/company/unsubscribe-settings). Why Customize the Survey? Capture actionable feedback before someone leaves your email list. Align the question/reasons with your brand voice. Provide a friendly confirmation message after they submit, reinforcing…
Understand why contacts leave your email list and spot trends before they affect deliverability. Access the dashboard via Company → Unsubscribe Insights (/company/unsubscribe-settings/insights). Data Sources Pulls from the email_unsubscribes table, which records every opt-out captured through the hosted unsubscribe form or API. Aggregates totals for Today, Last 7 Days, Last…
Save marketing-ready SMS copy (and optional MMS assets) once, then reuse it in broadcasts and automations without retyping. SMS messages live under Messages → SMS Messages (/marketing-messages). Why Save SMS Templates? Keep messaging on-brand: edited templates automatically update every automation step that references them (send_marketing_message action). Track character counts: LaunchSMS…
Measure how automated emails perform across sends, opens, clicks, and unsubscribes from Analytics → Email Reporting (/analytics/email). The page is powered by. Filters & Inputs Date range: defaults to the last 7 days but accepts any date_from/date_to. Automation selector: filter data to a single automation or view All Automations. Submitting…
Connect your company’s sending domain so automations and campaigns arrive from branded addresses. Email domains live under Company → Email Domains (/company/email-domains). Why Verify a Domain? Deliverability: DKIM/SPF/DMARC alignment through Mandrill improves inbox placement. Branding: set a custom default From name/email per domain (notifications@yourdomain.com instead of the LaunchSMS fallback). Attribution:…
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Design polished, reusable HTML emails without leaving LaunchSMS. The Email Builder pairs a drag‑and‑drop Unlayer editor with LaunchSMS merge tags so every automation step can send on‑brand content. Access & Purpose Make sure your plan includes the LaunchSMS Email Builder. Email templates live at /email-templates where teams can create, edit,…
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Overview The FieldPulse integration enables your forms to automatically create customers and jobs in FieldPulse when submitted. This seamless integration streamlines your lead management process by instantly converting form submissions into actionable jobs in your FieldPulse account with complete customer and scheduling information. Prerequisites Before setting up FieldPulse integration, ensure…
This document explains how LaunchSMS connects to FieldPulse, how data flows through the integration, and how the form builder sends submissions to FieldPulse. Setup & Configuration Enable the integration – The FieldPulse integration card on /company/integrations becomes actionable when the company has Integrations/API Access. Enter API credentials – The detail page (/company/integrations/fieldpulse, FieldPulseController@saveFieldPulseSettings)…
Overview The GravityForms Addon allows your website forms to automatically send contact information directly into LaunchSMS. This streamlines your workflow by eliminating manual data entry and ensuring all lead information is immediately available in your LaunchSMS account for immediate followup Prerequisites Before setting up the GravityForms addon, ensure you have:…
🚀November 2025 Product Update: New Features LaunchSMS Widget Update — New Features & Improvements Schema Markup Update: Chat Widget sidecar now includes schema markup. Agency Branding Update: As agencies are added to LaunchSMS, each agency will be able to control the branding that appears on the LSMS admin console as…
🚀October 2025 Product Update: New Features LaunchSMS Widget Update — New Features & Improvements We’ve rolled out several exciting updates to the LaunchSMS Communication Widget and Company Profile editor!Here’s what’s new 👇 🕒 Business Hours Integration You can now define detailed Business Hours directly within your Company Profile — including:…
Comprehensive Guide to Managing Your Company Profile in LaunchSMS Introduction Your company profile in LaunchSMS is the foundation of your business presence within the platform. It contains essential information that appears on communications, invoices, and customer-facing materials. Maintaining an accurate and complete profile ensures professionalism and helps customers reach you…
August 2025 Product Update: New Features Google Business Profile Widgets Showcase your Google reviews anywhere on your website with embeddable widgets We’re excited to introduce Google Business Profile Widgets, allowing you to easily showcase your Google reviews on your website using embeddable widgets with multiple display styles, placement options, and…