How to Connect Dispatch Scout By connecting Dispatch Scout to LaunchSMS, you can create Dispatch Scout jobs from LaunchSMS forms and use Dispatch Scout webhook events for automations, customer follow-up, and Local Content Engine workflows. How to enable this feature? Log into the LaunchSMS admin dashboard and go to Integrations and select Dispatch…
How to Connect FieldPulse By connecting FieldPulse to LaunchSMS, you can create FieldPulse customers and jobs from LaunchSMS forms and send FieldPulse job updates back into LaunchSMS for automations and content workflows. How to enable this feature? Log into the LaunchSMS admin dashboard and go to Integrations and select FieldPulse. On the FieldPulse…
🚀March 2026 Product Update: Release Notes – LSMS 15 Release: March 24, 2026 Overview This update delivers broad performance improvements and stability fixes across Android and Apple iOS messaging, contacts, and reviews. We improved how conversations load by making message scroll loading more efficient so the app no longer tries…
Nearby Now Integration – User Guide Use this guide to: connect Nearby Now inside LaunchSMS understand which service integrations can send data to Nearby Now send Nearby Now checkin.created events into LaunchSMS turn those events into service-area pages show Nearby Now reviews and check-ins on AI Website Builder pages Overview Nearby Now…
Use this guide to remove the LaunchSMS webchat bubble from a website. What You Are Removing Most LaunchSMS chat installs use a script like this: <script id=”chatBT” chatKey=”YOUR_CHAT_KEY” src=”https://go.launchsms.com/js/communication.js” type=”text/javascript” defer></script> Older or custom installs may still use the same id=”chatBT” and communication.js file, but load it from a different domain. What To Search…
🚀March 2026 Product Update: Release Notes – LSMS 14 Release: March 19, 2026 Overview This release turns AI Receptionist from an early AI response concept into a full receptionist platform for SMS and voice. The rollout added structured routing, bilingual handling, custom routes, service-specific intake, booking handoff, transfer/voicemail operations, forwarding…
🚀March 2026 Product Update: Release Notes – LSMS 13 Release window: December 19, 2025 to March 12, 2026 Overview Since LSMS 12, this release period delivered major expansion across website generation, automations, quote workflows, reporting, and integration depth. The AI Website Builder moved from initial launch to a much broader…
Overview Guided Review Flow adds an AI-assisted draft step between customer sentiment selection and review submission. Customers can generate a draft, edit it, copy it, then continue to the correct review destination based on your settings. Prerequisites Your review form is active. At least one review destination is configured…
Objective This SOP outlines the steps to integrate Long 365 with your Call Rail account, ensuring proper setup and functionality for tracking calls. Key Steps 1. Access Integration Section 0:26 Navigate to the integration section of Long 365. Locate the Call Rail card. 2. Start Integration Setup 0:35 Click on…
Objective This SOP outlines the steps to integrate Gravity Forms with Launch 365, enabling users to view form data directly in Launch 365. Key Steps 1. Prerequisites 0:10 Ensure you have administrator access to your WordPress website. Confirm that you are an admin within Launch 365. 2. Access Integration Partner…
Customize the question and reasons shown when a contact clicks any LaunchSMS unsubscribe link. Accessible under Company → Unsubscribe Survey (/company/unsubscribe-settings). Why Customize the Survey? Capture actionable feedback before someone leaves your email list. Align the question/reasons with your brand voice. Provide a friendly confirmation message after they submit, reinforcing…
Understand why contacts leave your email list and spot trends before they affect deliverability. Access the dashboard via Company → Unsubscribe Insights (/company/unsubscribe-settings/insights). Data Sources Pulls from the email_unsubscribes table, which records every opt-out captured through the hosted unsubscribe form or API. Aggregates totals for Today, Last 7 Days, Last…
Save marketing-ready SMS copy (and optional MMS assets) once, then reuse it in broadcasts and automations without retyping. SMS messages live under Messages → SMS Messages (/marketing-messages). Why Save SMS Templates? Keep messaging on-brand: edited templates automatically update every automation step that references them (send_marketing_message action). Track character counts: LaunchSMS…
Measure how automated emails perform across sends, opens, clicks, and unsubscribes from Analytics → Email Reporting (/analytics/email). The page is powered by. Filters & Inputs Date range: defaults to the last 7 days but accepts any date_from/date_to. Automation selector: filter data to a single automation or view All Automations. Submitting…
Connect your company’s sending domain so automations and campaigns arrive from branded addresses. Email domains live under Company → Email Domains (/company/email-domains). Why Verify a Domain? Deliverability: DKIM/SPF/DMARC alignment through Mandrill improves inbox placement. Branding: set a custom default From name/email per domain (notifications@yourdomain.com instead of the LaunchSMS fallback). Attribution:…