🚀 What is the QR Code Generator? The LaunchSMS QR Code Generator is a powerful tool that lets you create custom, trackable QR codes for your business. Whether you want to drive traffic to your website, share contact information, or connect customers to your SMS services, our QR generator provides…
Overview The Nexus AI Google Review Autoresponder is an intelligent automation tool that monitors your Google Business Profile reviews and automatically generates personalized, professional responses. This powerful feature helps maintain consistent customer engagement while saving you valuable time managing your online reputation. How It Works The autoresponder continuously monitors all…
Turn your QR codes into powerful marketing tools by tracking how visitors interact with your content after scanning. Our conversion tracking script automatically measures engagement and helps you understand your QR code performance. What is Conversion Tracking? Conversion tracking measures when someone takes a valuable action after scanning your QR…
General Questions Q: How many custom fields can I create? A: There’s no hard limit, but we recommend 10-15 fields for optimal performance and user experience. Q: Can I change the field type after creation? A: No, field types are permanent. Create a new field and manually migrate data if…
Common Issues Custom Fields Not Appearing in Forms Problem: Created a custom field but don’t see it when editing contacts Solution: Refresh your browser page Check that the field is “Active” in Custom Fields management Verify you’re looking in the “Additional Information” section CSV Upload Errors with Custom Fields Problem:…
Naming Guidelines Be descriptive: “Last Service Date” not “Date1” Stay consistent: Use similar naming patterns across fields Avoid confusion: Don’t use “Customer Type” and “Client Category” for similar data Keep it simple: Avoid special characters in field names Organization Tips Group related fields: Put all service-related fields together Logical order:…
Editing Existing Fields Go to People → Manage Custom Fields Click the edit button (pencil icon) next to any field You can modify: Field label Required status Help text Dropdown options (add, remove, rename) Note: Field type cannot be changed after creation Activating/Deactivating Fields Click the toggle button to activate…
Preparing Your CSV File Custom fields work with bulk contact uploads. Your CSV must include: Required Columns Name (required) Mobile (required) Standard Optional Columns Email, Birthday, Tags, Title, Business Name, Address fields Custom Field Columns Column headers must exactly match your custom field names Example: If your field is called…
Overview Custom Fields let you go beyond basic contact information to capture the specific data your business needs. Whether you’re tracking service dates, customer preferences, equipment details, or industry-specific information, custom fields help you organize and manage your contacts exactly how your business operates. What You Can Do with Custom…
Adding Custom Field Data to New Contacts Click “Add Contact” from the People page Fill in standard fields (name, phone, email, etc.) Scroll to “Additional Information” section Complete relevant custom fields Click “Save” Editing Custom Fields for Existing Contacts Click the edit button (pencil icon) next to any contact Scroll…
Access Custom Fields Management Go to People from your main dashboard Click “Manage Custom Fields” (blue button in top-right) Click “Add Custom Field” to create a new field Basic Field Setup Field Label – Enter the name that will appear on forms Example: “Last Service Date”, “Customer Priority” Field Type…
Overview Custom Fields allow you to capture additional information about your contacts beyond the standard fields (name, phone, email). Tailor your CRM to your business needs by adding fields for service dates, customer preferences, equipment details, or any other relevant data. Benefits Capture specific business data – Track information unique…
Troubleshooting Common Issues “No recipients selected” Error Cause: No phone numbers provided or all numbers invalid Solution: Check that phone numbers are properly formatted Verify tag selections include customers with phone numbers Ensure phone numbers include country code (+1 for US) “Insufficient SMS credits” Error Cause: Not enough SMS balance…
AI Message Generation (Nexus AI) How to Use: Click “Nexus AI” button in message composer Describe the message you want to create AI generates optimized content Edit and customize as needed Best Practices: Be specific about your goal (sale, reminder, announcement) Mention your business type for better context Include key…
Broadcast Analytics Overview Metrics: Delivery Rate: Percentage of messages successfully delivered Average Delivery Time: How long messages take to reach recipients Total Cost: Actual spending on the broadcast Performance vs Average: How this broadcast compares to your others Detailed Analytics Message Status Distribution Pie chart showing pending, sent, delivered, and…