Overview LaunchSMS phone numbers are billed via a Monthly Recurring Charge (MRC) from the time they are provisioned. They may vary in price depending on a number of factors, including: Phone number type: Mobile, National, Toll-Free, etc. Phone number capabilities: Voice calls, SMS messaging, SIP Trunking, etc. Phone number country:…
Overview The Campaigns & Phone Numbers feature in LaunchSMS allows you to provision additional Twilio tracking numbers and assign them to specific campaigns that can automatically tag leads based on the number they text. This powerful enhancement helps you better track marketing performance, segment your contacts, and automate lead organization….
By connecting Jobber to LaunchSMS, you can automatically send review requests to your customers every time new jobs are completed. How to enable this feature? Log into the LaunchSMS admin dashboard and go to “Integrations” and select “Jobber”. Click Connect Jobber Account You’ll be redirected to the Jobber oAuth page…
What is Dark Mode? Dark Mode is a display setting that changes the appearance of the application to a darker color scheme. This mode helps reduce eye strain, especially in low-light environments, and can improve battery life on certain devices. How to Enable Dark Mode Enabling Dark Mode is simple….
What is a PWA? A Progressive Web App (PWA) is a web-based application that offers an app-like experience without needing to download an app from the App Store or Google Play. PWAs work across devices, load quickly, and can be installed directly from a web browser. Why Choose the LaunchSMS…
Overview The Marketing Message Assistance AI within Nexus AI is designed to streamline the creation and distribution of personalized, compelling marketing messages. Leveraging advanced natural language processing (NLP) and machine learning algorithms, this feature helps businesses craft effective marketing communications quickly and efficiently, driving engagement and conversions. Key Features Automated…
Overview The Message Analysis feature within Nexus AI leverages advanced natural language processing (NLP) and machine learning algorithms to analyze customer messages in real-time. This feature provides insights into customer sentiment, intent, and urgency, enabling agents to prioritize and respond effectively to customer inquiries. Key Features Sentiment Analysis: Detects and…
Message Response Suggestions Overview Message Response Suggestions is a feature within Nexus AI designed to streamline and enhance customer communication. By leveraging advanced natural language processing (NLP) algorithms, this feature provides intelligent, context-aware response suggestions to agents during customer interactions, improving response times and consistency. Key Features Context-Aware Suggestions: Generate…
Nexus AI Co-Pilot Documentation Overview Nexus AI Co-Pilot is an advanced AI-powered assistant designed to streamline and enhance customer interactions and service management. Nexus AI Co-Pilot automates scheduling, customer communication, and more. Nexus Co-Pilot is designed to work side-by-side with your customer service teams to assist them gathering relevant customer…
Overview The Nexus AI Assistant, is part of the LaunchSMS Autoresponder and its settings can be found there. Prerequisites Before access the Nexus AI trainer, please make sure that the app is enabled for you and that you have access. Make sure you have completely setup the Nexus AI Trainer….
Overview The Nexus AI Trainer enabled clients to automate their webchat in a better and faster way. For example, it allows agents and admins to improve the suggestions agents get on their screens during conversations by reviewing the conversation, priority and intent and improving the Nexus AI model through conversations….
The Nexus AI Trainer Page is a comprehensive interface designed to manage various aspects of your company’s AI-assisted operations. The page is structured into multiple tabs, each targeting specific information related to your business. Here’s a detailed description: Tabs and Sections Basic Info Company Overview About Us FAQs Services Offered…
MMS Aspect Ratio Common aspect ratios for MMS messaging are: Square image: 1:1 (example would be 600x600px, 320x320px, etc.) Portrait image: 9:16 (vertical image size; common size is 640×1138 px) Landscape image: 16:9 (horizontal image size; common size is 1280x720px) For optimizing deliverability on a mobile phone, we recommend sending your MMS image…
Below are some tips that you should think about when creating an SMS Marketing campaign. SMS Marketing: The Good If you want to impress your customers with your SMS marketing and get the results you’re looking for, check out these tips. 1. Do Get Permission Just because you have a…
About this release This release includes updates to the LSMS Messenger Screen as well as a few bug fixes New Facebook Recommendations We updated our Facebook Integration to leverage Facebook’s new recommendation’s model. This replaces the legacy review rating. Message Credit Counter You can now see the remaining Bulk SMS…