This guide provides a straightforward approach for managing tags in the LaunchSMS app, enhancing your ability to organize and categorize contacts effectively. By following the steps outlined, you can easily add, update, and create new tags, streamlining your communication process. Whether you’re looking to improve contact management or personalize interactions,…
This guide provides a straightforward process for requesting product based payment links, making it easy for users to manage their service transactions. It outlines step-by-step instructions to navigate online, select the desired plans & products, and finalize payment requests. By following this guide, users can ensure their product needs are…
This guide offers a straightforward process for requesting a payment link through the LaunchSMS app, making invoicing easier and more efficient. By following these steps, you can quickly send payment requests, including optional details like invoice numbers and payment descriptions, to your clients. Additionally, the ability to set up recurring…
🖥️ Desktop App Updates 🔧 Messenger Enhancements Rebuilt Messenger UI with Vue.js and Laravel Blade improvements for better responsiveness and usability. Sidebar now shows clickable note timestamps that open modals for detailed views. Added support for AI-generated responses, smart tagging, and customer payment detection via Stripe. Lead status management refactored…
Summary The LaunchSMS Mobile App keeps you connected with your customers and team, enabling fast, professional communication no matter where you are. This guide explains how to download the app, highlights the features available on mobile, and outlines the tools exclusive to the desktop version. Table of Contents Why Use…
Overview LaunchSMS phone numbers are billed via a Monthly Recurring Charge (MRC) from the time they are provisioned. They may vary in price depending on a number of factors, including: Phone number type: Mobile, National, Toll-Free, etc. Phone number capabilities: Voice calls, SMS messaging, SIP Trunking, etc. Phone number country:…
Overview The Campaigns & Phone Numbers feature in LaunchSMS allows you to provision additional Twilio tracking numbers and assign them to specific campaigns that can automatically tag leads based on the number they text. This powerful enhancement helps you better track marketing performance, segment your contacts, and automate lead organization….
By connecting Jobber to LaunchSMS, you can automatically send review requests to your customers every time new jobs are completed. How to enable this feature? Log into the LaunchSMS admin dashboard and go to “Integrations” and select “Jobber”. Click Connect Jobber Account You’ll be redirected to the Jobber oAuth page…
What is Dark Mode? Dark Mode is a display setting that changes the appearance of the application to a darker color scheme. This mode helps reduce eye strain, especially in low-light environments, and can improve battery life on certain devices. How to Enable Dark Mode Enabling Dark Mode is simple….
What is a PWA? A Progressive Web App (PWA) is a web-based application that offers an app-like experience without needing to download an app from the App Store or Google Play. PWAs work across devices, load quickly, and can be installed directly from a web browser. Why Choose the LaunchSMS…
Overview The Marketing Message Assistance AI within Nexus AI is designed to streamline the creation and distribution of personalized, compelling marketing messages. Leveraging advanced natural language processing (NLP) and machine learning algorithms, this feature helps businesses craft effective marketing communications quickly and efficiently, driving engagement and conversions. Key Features Automated…
Overview The Message Analysis feature within Nexus AI leverages advanced natural language processing (NLP) and machine learning algorithms to analyze customer messages in real-time. This feature provides insights into customer sentiment, intent, and urgency, enabling agents to prioritize and respond effectively to customer inquiries. Key Features Sentiment Analysis: Detects and…
Message Response Suggestions Overview Message Response Suggestions is a feature within Nexus AI designed to streamline and enhance customer communication. By leveraging advanced natural language processing (NLP) algorithms, this feature provides intelligent, context-aware response suggestions to agents during customer interactions, improving response times and consistency. Key Features Context-Aware Suggestions: Generate…
Nexus AI Co-Pilot Documentation Overview Nexus AI Co-Pilot is an advanced AI-powered assistant designed to streamline and enhance customer interactions and service management. Nexus AI Co-Pilot automates scheduling, customer communication, and more. Nexus Co-Pilot is designed to work side-by-side with your customer service teams to assist them gathering relevant customer…
Overview The Nexus AI Assistant, is part of the LaunchSMS Autoresponder and its settings can be found there. Prerequisites Before access the Nexus AI trainer, please make sure that the app is enabled for you and that you have access. Make sure you have completely setup the Nexus AI Trainer….