Tags help you organize and label your customer interactions. You can create, and edit tags for better data management. This tutorial will cover how to create customer tags Navigate to Settings > Workflows > Customer Tags 2. Click the “+Add Tag” button located in the upper right 3. Enter the…
LaunchSMS Dynamic Action Buttons are now available to give your customers the opportunity to have frequently asked questions answered without having to directly reach out to your CSRs. This feature will save their team time and allow them to focus their efforts on income-generating leads. We’ll cover how to set up…
About this releaseThis release includes updates to ServiceTitan API V2 format. As well as an update to Facebook moving to recommendations instead of reviews. Development for Advanced SMS Messages has begun with the creation of the database as well as flows for Campaign creation, Actions and Triggers. New Scheduled/Bulk SMS…
When someone tries to call your LaunchSMS SMS number, that call will be forwarded to the number associated with your Google listing, CRM campaign, or any other voice-enabled phone number you provide. This feature is currently in beta. If you would like to participate, please contact us.
If your customers wish to stop receiving messages from you, all they need to do is respond with: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. Default reply: You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe. Any of these STOP keyword replies…
Using Quick SMS Templates in LaunchSMS can save your agents time and promote consistent communication with your customers. When templates are created in the desktop application they will appear in the mobile app for use on the go. Quick SMS Templates can easily be accessed on the LaunchSMS mobile app…
Quick SMS Templates are an easy way to interact with your customers and keep your messaging consistent. Once Quick SMS Templates are created accessing them is easy. Below are instructions: 1. The Quick SMS Templates can be found directly above the message bar in the LaunchSMS Messenger 2. Additional messages…
Some cellular service providers filter incoming messages. There is no standard practice for carrier filtering across all carriers. Filtering can range from a simple static list of prohibited terms, to advanced machine learning systems that constantly adapt based on the messages passing through them. Regardless of the system, carriers keep…
Research shows that the amount of consumers that would prefer to communicate via text rather than live chat is continuing to grow. Capture important customer information and allow your customers to take the confirmation anywhere they are. Here are some tips to make the most out of LaunchSMS.
This topic will cover how to connect ServiceTitan Chat to LaunchSMS, as well as what capabilities this integration has. ServiceTitan has SMS chat built into their software which allows CSRs to communicate with their customers via text message. However, the conversation needs to be initiated by CSRs in most cases…
If you ever wanted to start a conversation with an existing or a new customer this is the article to reference. Starting a conversation is quick easy, we’ll cover it here: Mobile App Make your way to the Messenger and locate the “Pencil” icon located on the top right. Press…
If you ever wanted to start a conversation with an existing or a new customer this is the article to reference. Starting a conversation is quick easy, we’ll cover it here: Desktop App Make your way to the Messenger and locate the “Start Chat” button located on the top left….
Scheduling reports in LaunchSMS is fast and easy. We’ll cover these in this article: Make your way to the “Reports” section in LaunchSMS. Once there you should see two tabs (All Reports, Scheduled), make sure you are in the “All Reports” tab. Click on the calendar icon for the report…
This guide is intended to give you a brief overview of the reports that you are able to run using the LaunchSMS platform. Conversion Report This report is a team view of conversation data. You will be able to see how each member on your team is performing broken down…
The LaunchSMS CRM is an easy-to-use tool to effectively manage your contacts within the platform. How to locate the CRM You can go to the CRM by clicking on the “People” link in the main navigation CRM Navigation Once you have made it to the CRM screen you will see…