Products are a core service for LaunchSMS Payments. Products define what your business offers, whether they are goods or services. Prices for your products define how much and how often to charge for products. Products and pricing are created using the LaunchSMS desktop app. After you create products and prices,…
LaunchSMS Payments using our integration with the Stripe payment gateway. Stripe has provided quite a bit of documentation to get you up and running on their platform. Stripe Setup This video demonstrates the steps you go through to create a new account or connect an existing Stripe account to your…
Campaigns help you create and send promotional messages to customers who are interested in hearing from you and have provided prior consent to receive marketing messages via SMS/MMS. You may want to use campaigns to give discounts, coupons or promote sales or a new product. Getting Started Launching a campaign…
If you are having trouble accessing LaunchSMS, or your messenger or other LaunchSMS screens seem slow to load, you may have a cache and/or cookie issue on your browser. Web browsers often save images and other files when you visit a website in order to make subsequent visits faster, however,…
1. Go to https://go.launchsms.com/ 2. Enter in your email address. 3. Enter your password; then click Log in
Mobile apps We recommend using the newest app version as well as the latest operating system available on your iOS and Android devices. To see what version you have go to your device’s app store and view the version history. Supported iOS and Android versions Operating System Version Apple iOS…
Viewing and responding to reviews is one of the easiest things you can do on the LaunchSMS app. This short video covers exactly how to do that.
About this releaseThis release includes updates to Archived message functionality, improvements to customer tags, and CRM functionality. New additions include FAQ chat buttons and a redesign to message chat on the desktop application. New Multi Delete/Archive functionality added to Messenger. FAQs added to WebChat The messenger chat box has been…
After you subscribe to LaunchSMS, you’ll automatically receive a welcome email from LaunchSMS with a link to log into the admin portal to configure webchat. Before installing Webchat, you must first identify what CMS (Content Management System) you are using. Once you’ve identified your CMS, you can follow the specific instructions…
After you’ve signed into your Google Tag Manager Account you’ll need to install the Webchat code in Google Tag Manager before it will appear on your website. To install Webchat in Google Tag Manager: 1. If you haven’t done so already copy the webchat code to a clipboard 2. In Google…
Tags help you organize and label your customer interactions. You can create, and edit tags for better data management. This tutorial will cover how to create customer tags Navigate to Settings > Workflows > Customer Tags 2. Click the “+Add Tag” button located in the upper right 3. Enter the…
LaunchSMS Dynamic Action Buttons are now available to give your customers the opportunity to have frequently asked questions answered without having to directly reach out to your CSRs. This feature will save their team time and allow them to focus their efforts on income-generating leads. We’ll cover how to set up…
About this releaseThis release includes updates to ServiceTitan API V2 format. As well as an update to Facebook moving to recommendations instead of reviews. Development for Advanced SMS Messages has begun with the creation of the database as well as flows for Campaign creation, Actions and Triggers. New Scheduled/Bulk SMS…
When someone tries to call your LaunchSMS SMS number, that call will be forwarded to the number associated with your Google listing, CRM campaign, or any other voice-enabled phone number you provide. This feature is currently in beta. If you would like to participate, please contact us.
If your customers wish to stop receiving messages from you, all they need to do is respond with: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. Default reply: You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe. Any of these STOP keyword replies…